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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steve Minor

Steve Minor

October 19, 2026

5  out of  5
rating by Steve Minor
"Chad and his team have always provided great, friendly, and professional service. Happy with our coverages and rates, and have also appreciated the times Chad has worked with me off-hours or has stayed late to make sure we are taken care of. Chad and his team work hard to make sure clients are taken care of. Definitely recommend!"
We responded:
"Thank you Steve! It's been an honor to serve you and your family the last 6 years! We are thankful for you."
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Clay Branch

October 19, 2026

5  out of  5
rating by Clay Branch
"I moved my insurance over to Chad a few years ago and have been thrilled ever since. Chad and his team are always available to answer questions that I have about my policy and make it easy to understand. I highly recommend the Chad Hartsfield State Farm Agency!"
We responded:
"Thank you Clay!! We appreciate your business! And always enjoy serving your family. We are thankful for the feedback. "
Profile photo of Jason Reed

Jason Reed

October 13, 2026

5  out of  5
rating by Jason Reed
"I've been with Chad Hartsfield for a 5+ years now, and switching to him was one of the best decisions I've made when it comes to my insurance needs. He's always incredibly responsive, easy to talk to, and genuinely cares about you. Rather than trying to sell you something you don't need, he takes the time to understand your situation and make sure you have the right coverage based on your needs.

Any time I've had a question or needed help with a claim, Chad has gone above and beyond to help. It's rare to find someone who is both highly knowledgeable and so personable. I truly feel like he has my best interests in mind, and that gives me a lot of confidence and peace of mind."
We responded:
"Thank you Jason!! I appreciate your kind words and thoughts. The only way I can differentiate myself is by how I serve my clients. Customer service is our top priority. And being available has a lot to do with that. Its a pleasure serving you and you're family. Thank you for your business. "
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Nicholas Andrews

October 12, 2026

5  out of  5
rating by Nicholas Andrews
"The team is very helpful with any questions about my policies and billing. They are always willing to help and that means alot when having an agent."
We responded:
"Thank you Nick! We enjoy serving you are your family! "
Profile photo of Patrick Bass

Patrick Bass

October 12, 2026

5  out of  5
rating by Patrick Bass
"⭐⭐⭐⭐⭐ Outstanding Service from Chad at State Farm Insurance!

Chad is an outstanding insurance agent who truly goes above and beyond to take care of his customers. He is professional, knowledgeable, friendly, and always willing to take the time to answer questions and explain everything clearly. He makes the entire insurance process easy and stress-free, and you can tell that he genuinely cares about his clients and their needs.

It’s refreshing to work with someone who is responsive, trustworthy, and committed to providing excellent customer service. Chad is the kind of agent who makes you feel valued rather than just another policyholder.

I highly recommend Chad at State Farm Insurance to anyone looking for an insurance agent who is dependable, personable, and truly dedicated to his customers. Five stars all the way! Thank you, Chad, for providing such exceptional service!"
We responded:
"Thank you Patrick. Its always a pleasure to serve you and your family. Y'all have been loyal customers for 20+ years. We are so glad and thankful you choose us for all your insurance needs. "
Profile photo of Ben Evans

Ben Evans

October 12, 2026

5  out of  5
rating by Ben Evans
"Chad and his team have taken care of me for years. They always respond quickly and will walk you through anything any time. I highly recommend them for any insurance needs."
We responded:
"Thank you Ben! We appreciate the feedback. And we are thankful your family chooses us for your insurance needs!"
Profile photo of Leela

Leela

June 19, 2026

5  out of  5
rating by Leela
"Chad Hartfield was extremely helpful! He was so patient and understanding even though I fumbled through our entire phone call trying to find the information he was asking for in my lease😭 Thank you for your patience and helping me set up my renters insurance and at such a great price!!"
We responded:
"Thank you so much!! It was my pleasure. We look forward to serving you for years to come!"
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R K

January 26, 2026

5  out of  5
rating by R K
"We’ve been with State Farm for 25+ years, but this was our first time really needing hands-on help with a claim and Chad made all the difference. Chad is responsive, proactive, and truly cares about his customers. He takes a personal interest in your family and your situation, and he has a knack for making things happen when it matters most. We’re so thankful for his guidance and support and highly recommend him to anyone looking for an agent who genuinely goes above and beyond."
We responded:
"Thank you for the kind words. It is a pleasure serving you guys. I enjoy what I do. And I want to make a positive impact in all of my insureds lives."
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LaNeese Walker

January 14, 2026

5  out of  5
rating by LaNeese Walker
"Chad and his team are the best!! They took the extra time with me to make sure all my issues were resolved. Thanks for all you do 😊"
We responded:
"You are welcome Althea! It is a pleasure serving you and your family. We are always available to help. "
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Hill Pearson

November 5, 2025

5  out of  5
rating by Hill Pearson
"Chad and his team are always willing to be the best at what they do!
No complaints here!!!!
Hill"
We responded:
"Thank you Hill! Its always a pleasure to serve you. We are thankful you choose us for all your insurance needs."
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Lesilie Leonard

May 19, 2025

5  out of  5
rating by Lesilie Leonard
"Never puts our needs on the back burner! No matter how large or small."
We responded:
"Thank you so much! We love serving you! "
Profile photo of Tristen Gortney

Tristen Gortney

May 1, 2025

5  out of  5
rating by Tristen Gortney
"Chad and Megan are amazing! We have used them for probably close to a decade now, and they're always wonderful!!"
We responded:
"Thank you Tristen for the kind words. We certainly appreciate your family. And are thankful you choose us for your insurance needs. How we treat and serve our customers is our highest priority. "
Profile photo of LaFaye Neeley

LaFaye Neeley

April 23, 2025

5  out of  5
rating by LaFaye Neeley
"I have just changed my insurance to State Farm and Chad is my agent. I have been very pleased with his service and his efficient way of handling my new policy and any issues I have."
We responded:
"Thank you LaFaye! We are so thankful you chose us for your insurance needs. We are always available for you. Never hesitate to reach out."
Profile photo of Becky Morgan

Becky Morgan

March 8, 2025

5  out of  5
rating by Becky Morgan
"Spectacular insurance agent!!! Chad handles matters professionally and with a sense of urgency. Always! He and his team is the BEST!!!"
We responded:
"Thank you Becky! We are thankful for your business and always enjoy serving the Morgan's. We greatly appreciate the feedback "
Profile photo of Katie Fleming

Katie Fleming

February 4, 2025

5  out of  5
rating by Katie Fleming
"Chad always goes above and beyond to make sure that our family is taken care of. His honesty, the quick response time and customer service can’t be beat!"
We responded:
"Thank you for giving me the opportunity to serve your family. "
Profile photo of TeDarius Forrest

TeDarius Forrest

August 29, 2024

5  out of  5
rating by TeDarius Forrest
"The absolute BEST! The personal approach to the customer service I receive from Chad & Megan is 2nd to none!! I would recommend them to anyone who would like to be able to actually get in touch with their agent with any problems or questions & get things resolved. It is nice to have in today's times! Knowing that this expense, though necessary, is a being appreciated when using Chad Hartsfield with State Farm!"
We responded:
"Thank you TeDarius, it has been an honor and a privilege to serve you and your wife and now growing family! It's customers like you that give us the drive to deliver top notch service!"
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Kimberly Beck

August 6, 2024

5  out of  5
rating by Kimberly Beck
"Always so responsive and helpful! We appreciate the great coverage and personal assistance."
We responded:
"Thank you Kimberly! We appreciate your business and enjoy serving you and your family. It's always a pleasure serving you."
Profile photo of Jondalar Hoffeditz

Jondalar Hoffeditz

July 1, 2024

5  out of  5
rating by Jondalar Hoffeditz
"I’ve used a few different insurance agents however Megan and Chad are the sweetest and most helpful people I’ve ever had the pleasure of talking with. No matter what industry you look at it’s not so common you get to work with such great individuals that put people first. Thanks again Chad and Megan!"
We responded:
"Thank you so much Jondalar! We are thankful you chose us for your insurance needs. "
Profile photo of Lindsey Pharo

Lindsey Pharo

May 26, 2024

5  out of  5
rating by Lindsey Pharo
"Chad and his staff are the greatest group and they always have our family in their best mind for our insuring needs. A big thank you to your group and your insurance agency for everything Mr Chad"
We responded:
"Thank you Chris and Lindsey! We are so thankful you chose us for your insurance needs over the last 5 yrs. We look forward to serving your family for many more years to come. It's always a pleasure working with yall."
Profile photo of Lovely Jenn

Lovely Jenn

May 6, 2024

5  out of  5
rating by Lovely Jenn
"Working with Chuck has been one of the most amazing experiences I have had. Chuck was very caring about getting the best affordable price when it came to auto insurance. Especially at my age (21) it can be very hard finding an agent that can be so caring and can explain so clear and briefly. The service was fast and spectacular. I would definitely recommend!"
We responded:
"Thank you so much for choosing us for your insurance needs! Chuck is exceptional at what he does. The customer is always his top priority. We look forward to serving you for years to come. Thank you again."
Profile photo of Rodney Byers

Rodney Byers

May 2, 2024

5  out of  5
rating by Rodney Byers
"I have never liked dealing with insurance but these folks are top notch. Chuck made it so easy and is saving my wife and I money. Great group to deal with I will recommend them to everyone."
We responded:
"Thank you Rodney! Chuck has 20 yrs of experience and is exceptional at what he does. My office is very thankful you chose us!!"
Profile photo of Keon Pettway

Keon Pettway

February 1, 2024

5  out of  5
rating by Keon Pettway
"I love this team they’re superstars always there when I need them, definitely a part of my family and I’m proud to be a part of there’s."
We responded:
"Thank you Keon for giving us an opportunity to serve you and your family. We are so thankful you placed your trust with your insurance with us. We look forward to meeting your needs for a long time."
Profile photo of Mike Cornett

Mike Cornett

January 26, 2024

5  out of  5
rating by Mike Cornett
"Chad and his team were very professional, and went out of their way to answer all my questions. They are friendly, courteous and I wouldn't use anyone else for all my insurance needs. They even set up my drive safe app for me since I'm not so good with stuff like that. Thank you you Chad for going out of your way to help me and my family."
We responded:
"Mike you are welcome!! Thank you for trusting us with your insurance needs! We are so thankful for you and your family!!"
Profile photo of Ron & Charlotte Dethloff

Ron & Charlotte Dethloff

August 7, 2023

5  out of  5
rating by Ron & Charlotte Dethloff
"Extremely fast turnaround on needed rental insurance. Thanks Chad. Looking forward to working with you."
We responded:
"Thank you Ron! We greatly appreciate your business and look forward to serving your family for years to come."
Profile photo of Ryan Blue

Ryan Blue

July 26, 2023

5  out of  5
rating by Ryan Blue
"I have been with Mr. Chad Hartsfield office since 2020! The moment i stepped in that door I felt like family! I now live in a different city and could move to a different state , but one thing that will never change is who I carry my insurance policy with! Thank you Mr. Chad and your awesome awesome awesome staff!!! The call to just check up on a customer means a lot to my family and I!! Cheers to years to come!!! If your not with State Farm better yet Mr Chards office you might want to reconsider who you’re with!!! Best rates around!!!!"
We responded:
"Thank you so much for the kind words Ryan! We love serving you and your family here at my agency. Our customer service is one thing we can control and we strive to give EVERYONE a top shelf experience. We are thankful for you and all of our insureds."